“Five Practical Ways to Build a Member-Centric Culture” by Jeff Rendel, Certified Speaking Professional For the past two decades, credit unions have indicated that member
“Focus and Finish” by Jeff Rendel, Certified Speaking Professional Strategic plans are a lot like credit unions. If you’ve seen one; you’ve seen one. Fields
“The Member Experience: A Phone in One Hand, Time-Honored Service in the Other” by Jeff Rendel, Certified Speaking Professional During a recent credit union lending
“Hire for attitude, train for skill,” is a workplace saying that has existed for decades. Its premise is simple: Attitude creates opportunities for success; skills
As credit union members’ and consumers’ expectations and options for financial services continue to expand, so must the member experience. How does a credit union
The Tactical and the Practical
An Open Message from CEOs to Front Line Leaders
Easy Does It – Simplicity Drives Success
You’re Welcome to Come in the Branch – But You Don’t Have To
