AI Won’t Take Your Job, But It Will Take Your Excuses
June 3, 2025
By now, you’ve heard the hype. You’ve probably even experimented with ChatGPT or explored how AI can automate some back-office workflows. But let me be
By now, you’ve heard the hype. You’ve probably even experimented with ChatGPT or explored how AI can automate some back-office workflows. But let me be
It’s easy for leadership teams to assume service is strong—until they dig deeper and realize the member experience isn’t keeping pace with expectations or competition.
Alright, folks—normally, you’d hear from me, talking about high-performance results, strategy, and leadership in financial services. But let’s switch things up. Instead of another deep
In the rapidly evolving landscape of retail and financial services, artificial intelligence (AI) is no longer just a buzzword; it is a transformative tool shaping
“2 x 2 x 2 is 2 Long” by Jeff Rendel, Certified Speaking Professional “Thanks for your order, Jayne. We’ll send you an update when
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“Relationships Drive Results” by Jeff Rendel, Certified Speaking Professional Sometimes, excellent market research is, literally, on the other side of the building. Just a few
“Volatility: A Perfect State for Credit Unions by Jeff Rendel, Certified Speaking Professional A few years ago, the Harvard Business Review published an article about
“One Click to Borrow?” by Jeff Rendel, Certified Speaking Professional Fifty Northwest credit union CEOs gathered last year, and the topic turned to Amazon Prime.
I first noticed it last summer. After making a change to flight plans through the airline’s contact center, I remained on the line for a