“Volatility: A Perfect State for Credit Unions by Jeff Rendel, Certified Speaking Professional A few years ago, the Harvard Business Review published an article about
“One Click to Borrow?” by Jeff Rendel, Certified Speaking Professional Fifty Northwest credit union CEOs gathered last year, and the topic turned to Amazon Prime.
I first noticed it last summer. After making a change to flight plans through the airline’s contact center, I remained on the line for a
“Sharpening the Saw When Times Feel Dull” by Jeff Rendel, Certified Speaking Professional It’s been one month since states began declaring “shelter in place” and
“Becoming a Digital Credit Union is a Two-Way Street” by Jeff Rendel, Certified Speaking Professional Many credit union strategic planning sessions close with an objective
During a recent discussion, nearly 50 credit union CEOs deliberated that consumers may not seek a primary financial institution (PFI) for all financial services needs.
“Culture is a Balancing Act” by Jeff Rendel, Certified Speaking Professional “Culture eats strategy for breakfast,” said the late Peter Drucker, a distinguished management consultant
“Five Practical Ways to Build a Member-Centric Culture” by Jeff Rendel, Certified Speaking Professional For the past two decades, credit unions have indicated that member
“Focus and Finish” by Jeff Rendel, Certified Speaking Professional Strategic plans are a lot like credit unions. If you’ve seen one; you’ve seen one. Fields
“The Member Experience: A Phone in One Hand, Time-Honored Service in the Other” by Jeff Rendel, Certified Speaking Professional During a recent credit union lending
