Thoughts
“Five Words that Guide the Most Customer-Centric Companies in the Land”
“Five Words that Guide the Most Customer-Centric Companies in the Land” by Jeff Rendel, Certified Speaking Professional Three decades of strategic advisory to credit unions
Digital Transformation – The Next Leadership Skill
“Digital Transformation – The Next Leadership Skill” by Jeff Rendel, Certified Speaking Professional For many credit unions, digital transformation is at or near the top
“Bring a Culture of Success to Your Credit Union”
“Bring a Culture of Success to Your Credit Union” by Jeff Rendel, Certified Speaking Professional An unexpected occurrence happened along the path of three decades
One Click to Borrow?
“One Click to Borrow?” by Jeff Rendel, Certified Speaking Professional Fifty Northwest credit union CEOs gathered last year, and the topic turned to Amazon Prime.
How a Board Can Help Its CEO During a Time of Crisis
“How a Board Can Help Its CEO During a Time of Crisis” by Jeff Rendel, Certified Speaking Professional The crisis management team is in place.
Great Leaders Ask Great Questions
“Great Leaders Ask Great Questions” by Jeff Rendel, Certified Speaking Professional As leaders – supervisory, managerial, and executive – we are tasked with delivering results.
The Case for an Agile Leadership Team
“The Case for an Agile Leadership Team” by Jeff Rendel, Certified Speaking Professional “It’s been nearly three months. We have proven we can alter our
Would You Hire this MSR?
I first noticed it last summer. After making a change to flight plans through the airline’s contact center, I remained on the line for a
Sales, Service, or Success?
“Sales, Service, or Success?” by Jeff Rendel, Certified Speaking Professional “We need to establish a sales culture…We don’t sell, we educate…Our outstanding service will lead
Selling to the C-Level: Sharpening the Saw When Times Feel Dull
“Sharpening the Saw When Times Feel Dull” by Jeff Rendel, Certified Speaking Professional It’s been one month since states began declaring “shelter in place” and
Becoming a Digital Credit Union is a Two-Way Street
“Becoming a Digital Credit Union is a Two-Way Street” by Jeff Rendel, Certified Speaking Professional Many credit union strategic planning sessions close with an objective
How to Hold a Great Virtual Meeting
“How to Hold a Great Virtual Meeting” by Jeff Rendel, Certified Speaking Professional Face-to-face, in-person meetings carry a lot of value – teamwork, networking, and
Advocacy is the Key to Sales
“Advocacy is the Key to Sales” by Jeff Rendel, Certified Speaking Professional Six years ago, a now $16 billion bank began to acquire nearly 75
High Performance Leadership from the Next Generation
“High Performance Leadership from the Next Generation” by Jeff Rendel, Certified Speaking Professional Examine a good deal of books and articles on leadership skills desirable
Getting Strategic Meetings Back on Track
“Getting Strategic Meetings Back on Track” by Jeff Rendel, Certified Speaking Professional We’ve all been there: The strategic planning session that opened with the intent
PFI, Where Art Thou?
During a recent discussion, nearly 50 credit union CEOs deliberated that consumers may not seek a primary financial institution (PFI) for all financial services needs.
Culture is a Balancing Act
“Culture is a Balancing Act” by Jeff Rendel, Certified Speaking Professional “Culture eats strategy for breakfast,” said the late Peter Drucker, a distinguished management consultant
Five Practical Ways to Build a Member-Centric Culture
“Five Practical Ways to Build a Member-Centric Culture” by Jeff Rendel, Certified Speaking Professional For the past two decades, credit unions have indicated that member