Thoughts
High Performance Leadership from the Next Generation
“High Performance Leadership from the Next Generation” by Jeff Rendel, Certified Speaking Professional Examine a good deal of books and articles on leadership skills desirable
Getting Strategic Meetings Back on Track
“Getting Strategic Meetings Back on Track” by Jeff Rendel, Certified Speaking Professional We’ve all been there: The strategic planning session that opened with the intent
PFI, Where Art Thou?
During a recent discussion, nearly 50 credit union CEOs deliberated that consumers may not seek a primary financial institution (PFI) for all financial services needs.
Culture is a Balancing Act
“Culture is a Balancing Act” by Jeff Rendel, Certified Speaking Professional “Culture eats strategy for breakfast,” said the late Peter Drucker, a distinguished management consultant
Five Practical Ways to Build a Member-Centric Culture
“Five Practical Ways to Build a Member-Centric Culture” by Jeff Rendel, Certified Speaking Professional For the past two decades, credit unions have indicated that member
The Most Important Question
“The Most Important Question” by Jeff Rendel, Certified Speaking Professional “Albert Einstein is credited with stating, “If I had an hour to solve a problem…I
Focus and Finish
“Focus and Finish” by Jeff Rendel, Certified Speaking Professional Strategic plans are a lot like credit unions. If you’ve seen one; you’ve seen one. Fields
“Service Supports Emotions When Technology Can Not”
“Service Supports Emotions When Technology Can Not” by Jeff Rendel, Certified Speaking Professional Member service continues to evolve through technology – mobile banking, artificial intelligence,
“Final Score: Board – 1; CEO – All Others”
“Final Score: Board – 1; CEO – All Others” by Jeff Rendel, Certified Speaking Professional “Members of the Board, I would like you to meet
The Member Experience: A Phone in One Hand, Time-Honored Service in the Other
“The Member Experience: A Phone in One Hand, Time-Honored Service in the Other” by Jeff Rendel, Certified Speaking Professional During a recent credit union lending
How Your Board Can Enrich Your CEO’s Success
“How Your Board Can Enrich Your CEO’s Success” by Jeff Rendel, Certified Speaking Professional The relationship between a Board and the CEO can be best
Ten Attitude Skills for Front Line Leaders
“Hire for attitude, train for skill,” is a workplace saying that has existed for decades. Its premise is simple: Attitude creates opportunities for success; skills
“The Strategic Sprint Just Got Faster”
“The Strategic Sprint Just Got Faster” by Jeff Rendel, Certified Speaking Professional A 2015 CU Insight article, “The Credit Union Strategic Sprint,” reasoned that including
Three Ways Boards Can Help Their CEOs
The relationship between a Board and its CEO is best described as a partnership. CEOs depend upon their Boards for guidance and support, while Boards
“Next Level Skills for Front Line Leaders” by Jeff Rendel, Certified Speaking Professional
As credit union members’ and consumers’ expectations and options for financial services continue to expand, so must the member experience. How does a credit union
Great Boards Ask Great Questions
“Great Boards ask Great Questions” by Jeff Rendel, Certified Speaking Professional “How do you oversee your credit union differently today than five to ten years
Disruption – It’s Always Been Here to Stay
Disruption Always Here to Stay