Thoughts
The Case for an Agile Leadership Team
“The Case for an Agile Leadership Team” by Jeff Rendel, Certified Speaking Professional “It’s been nearly three months. We have proven we can alter our
Would You Hire this MSR?
I first noticed it last summer. After making a change to flight plans through the airline’s contact center, I remained on the line for a
Sales, Service, or Success?
“Sales, Service, or Success?” by Jeff Rendel, Certified Speaking Professional “We need to establish a sales culture…We don’t sell, we educate…Our outstanding service will lead
Selling to the C-Level: Sharpening the Saw When Times Feel Dull
“Sharpening the Saw When Times Feel Dull” by Jeff Rendel, Certified Speaking Professional It’s been one month since states began declaring “shelter in place” and
Becoming a Digital Credit Union is a Two-Way Street
“Becoming a Digital Credit Union is a Two-Way Street” by Jeff Rendel, Certified Speaking Professional Many credit union strategic planning sessions close with an objective
How to Hold a Great Virtual Meeting
“How to Hold a Great Virtual Meeting” by Jeff Rendel, Certified Speaking Professional Face-to-face, in-person meetings carry a lot of value – teamwork, networking, and
Advocacy is the Key to Sales
“Advocacy is the Key to Sales” by Jeff Rendel, Certified Speaking Professional Six years ago, a now $16 billion bank began to acquire nearly 75
High Performance Leadership from the Next Generation
“High Performance Leadership from the Next Generation” by Jeff Rendel, Certified Speaking Professional Examine a good deal of books and articles on leadership skills desirable
Getting Strategic Meetings Back on Track
“Getting Strategic Meetings Back on Track” by Jeff Rendel, Certified Speaking Professional We’ve all been there: The strategic planning session that opened with the intent
PFI, Where Art Thou?
During a recent discussion, nearly 50 credit union CEOs deliberated that consumers may not seek a primary financial institution (PFI) for all financial services needs.
Culture is a Balancing Act
“Culture is a Balancing Act” by Jeff Rendel, Certified Speaking Professional “Culture eats strategy for breakfast,” said the late Peter Drucker, a distinguished management consultant
Five Practical Ways to Build a Member-Centric Culture
“Five Practical Ways to Build a Member-Centric Culture” by Jeff Rendel, Certified Speaking Professional For the past two decades, credit unions have indicated that member
The Most Important Question
“The Most Important Question” by Jeff Rendel, Certified Speaking Professional “Albert Einstein is credited with stating, “If I had an hour to solve a problem…I
Focus and Finish
“Focus and Finish” by Jeff Rendel, Certified Speaking Professional Strategic plans are a lot like credit unions. If you’ve seen one; you’ve seen one. Fields
“Service Supports Emotions When Technology Can Not”
“Service Supports Emotions When Technology Can Not” by Jeff Rendel, Certified Speaking Professional Member service continues to evolve through technology – mobile banking, artificial intelligence,
“Final Score: Board – 1; CEO – All Others”
“Final Score: Board – 1; CEO – All Others” by Jeff Rendel, Certified Speaking Professional “Members of the Board, I would like you to meet
The Member Experience: A Phone in One Hand, Time-Honored Service in the Other
“The Member Experience: A Phone in One Hand, Time-Honored Service in the Other” by Jeff Rendel, Certified Speaking Professional During a recent credit union lending
How Your Board Can Enrich Your CEO’s Success
“How Your Board Can Enrich Your CEO’s Success” by Jeff Rendel, Certified Speaking Professional The relationship between a Board and the CEO can be best