Thoughts
Common Themes Among High-Performing Credit Unions
“Common Themes Among High-Performing Credit Unions” by Jeff Rendel, Certified Speaking Professional Over the past three years, engagements with more than 100 high-performing credit unions
Relationships Drive Results
“Relationships Drive Results” by Jeff Rendel, Certified Speaking Professional Sometimes, excellent market research is, literally, on the other side of the building. Just a few
Volatility: A Perfect State for Credit Unions
“Volatility: A Perfect State for Credit Unions by Jeff Rendel, Certified Speaking Professional A few years ago, the Harvard Business Review published an article about
“The Right Way to Sell to the C-Level”
Selling to the C-Level in credit unions requires a lot – industry knowledge, strategic thinking, creative ideas for success, and patience. Patience is always the
“Uniting Teams Around Strategy”
Frequently, the business case for strategic change is clear. The heart of the challenge is often human. The status quo and disagreement about the future
“Five Words that Guide the Most Customer-Centric Companies in the Land”
“Five Words that Guide the Most Customer-Centric Companies in the Land” by Jeff Rendel, Certified Speaking Professional Three decades of strategic advisory to credit unions
Digital Transformation – The Next Leadership Skill
“Digital Transformation – The Next Leadership Skill” by Jeff Rendel, Certified Speaking Professional For many credit unions, digital transformation is at or near the top
“Bring a Culture of Success to Your Credit Union”
“Bring a Culture of Success to Your Credit Union” by Jeff Rendel, Certified Speaking Professional An unexpected occurrence happened along the path of three decades
One Click to Borrow?
“One Click to Borrow?” by Jeff Rendel, Certified Speaking Professional Fifty Northwest credit union CEOs gathered last year, and the topic turned to Amazon Prime.
How a Board Can Help Its CEO During a Time of Crisis
“How a Board Can Help Its CEO During a Time of Crisis” by Jeff Rendel, Certified Speaking Professional The crisis management team is in place.
Great Leaders Ask Great Questions
“Great Leaders Ask Great Questions” by Jeff Rendel, Certified Speaking Professional As leaders – supervisory, managerial, and executive – we are tasked with delivering results.
The Case for an Agile Leadership Team
“The Case for an Agile Leadership Team” by Jeff Rendel, Certified Speaking Professional “It’s been nearly three months. We have proven we can alter our
Would You Hire this MSR?
I first noticed it last summer. After making a change to flight plans through the airline’s contact center, I remained on the line for a
Sales, Service, or Success?
“Sales, Service, or Success?” by Jeff Rendel, Certified Speaking Professional “We need to establish a sales culture…We don’t sell, we educate…Our outstanding service will lead
Selling to the C-Level: Sharpening the Saw When Times Feel Dull
“Sharpening the Saw When Times Feel Dull” by Jeff Rendel, Certified Speaking Professional It’s been one month since states began declaring “shelter in place” and
Becoming a Digital Credit Union is a Two-Way Street
“Becoming a Digital Credit Union is a Two-Way Street” by Jeff Rendel, Certified Speaking Professional Many credit union strategic planning sessions close with an objective
How to Hold a Great Virtual Meeting
“How to Hold a Great Virtual Meeting” by Jeff Rendel, Certified Speaking Professional Face-to-face, in-person meetings carry a lot of value – teamwork, networking, and
Advocacy is the Key to Sales
“Advocacy is the Key to Sales” by Jeff Rendel, Certified Speaking Professional Six years ago, a now $16 billion bank began to acquire nearly 75