The CU Success Series
An unexpected occurrence happened along the path of three decades serving credit unions and their business partners: the course widened to include helping many of the most recognized customer-centric companies in the country. After all, so many credit unions and their leaders have current and historical ties to these exceptional companies (think Caterpillar, Coca-Cola, Delta Air Lines, FedEx, Marriott, Nordstrom, and more).
What is it about these companies, cultures, and results that set them apart? These companies understand they exist, last, and will prosper because of their customers. Their commitment to a customer-focused way of life, ongoing marketing, and exceptional service leads to new, repeat, and referred business.
What direct lessons from these companies can your credit union incorporate it its own culture, service standards, experiences, and commitment to members? The CU Success series provides a year’s worth of training into weekly micro-learning videos that put member-centricity into action in five minutes.
You get:
- Best practices, from the best companies, tailored to the credit union industry.
- Latest consumer trends and research to enhance and refine the member experience.
- Immediate application of learning for hands-on, member service opportunities.
- 52, five-minute video segments for a full year of training content and lessons.
- MP4-formatted videos for easy viewing: anytime, anywhere, and any device.
- Seamless integration into existing learning management systems.
26 Episodes for the First and Second Quarters of 2021 are available including:
- The Foundation of Customer-Centricity
- The Expectations of Members
- Everyday People Skills
- Outstanding Telephone and Video Service Skills
- Be a Part of Marketing and Business Development
- Be an Expert
- Lead with Friendliness
- You are a Key Part of Strategy
Watch a sample: The Foundation of Customer-Centricity
Email Jeff and bring industry excellence into your virtual learning programs – jeff@jeffrendel.com.