13 Years Branch-Free—and Why I Still Love the Branch
January 31, 2026
October 6, 2012 is the day I stopped visiting a credit union branch. Not out of protest—out of progress. Remote deposit capture was my gateway.
October 6, 2012 is the day I stopped visiting a credit union branch. Not out of protest—out of progress. Remote deposit capture was my gateway.
Credit union leaders love a clean story. A decisive Board. A visionary CEO. A bold strategic plan that launches something new and meaningful. It makes
Strategic planning often leans too heavily on rearview metrics — measuring what’s already happened and assuming the past will predict the future. But the velocity
By now, you’ve heard the hype. You’ve probably even experimented with ChatGPT or explored how AI can automate some back-office workflows. But let me be
“Perform or Transform: A Strategic Discussion” by Jeff Rendel, Certified Speaking Professional The title says it all, and it’s a question posed to executives and
“Only the Paranoid CEOs Survive,” by Jeff Rendel, Certified Speaking Professional So said the CEO of one of the nation’s most prosperous credit unions when