13 Years Branch-Free—and Why I Still Love the Branch
January 31, 2026
October 6, 2012 is the day I stopped visiting a credit union branch. Not out of protest—out of progress. Remote deposit capture was my gateway.
October 6, 2012 is the day I stopped visiting a credit union branch. Not out of protest—out of progress. Remote deposit capture was my gateway.
Credit union leaders love a clean story. A decisive Board. A visionary CEO. A bold strategic plan that launches something new and meaningful. It makes
Credit unions don’t have a data problem. But, they may have a meaning problem. We measure everything—ROA, efficiency ratio, net worth, loan growth, deposit growth,
Artificial intelligence is everywhere in the financial services conversation. It’s the buzz in boardrooms, the centerpiece of technology investments, and the subject of more webinars
Artificial Intelligence (AI) has taken financial services by storm, and too many professionals are responding with anxiety instead of ambition. Let’s be direct: fear is
Credit unions often pride themselves on being thoughtful, member-centric, and deliberate. Those qualities matter. But in an operating environment where big banks scale faster, fintechs
Credit unions have long positioned themselves as the friendlier financial option. Personalized service, warm welcomes, and community connections remain hallmarks of the movement. But kindness
Too many strategic plans lead with Key Performance Indicators. That’s a mistake. When financial ratios, activity metrics, and dashboard data dominate the opening conversation, it
Let’s get one thing straight: the value credit unions deliver is not up for debate. While bankers groan about competition and regulators issue cautious forecasts,
In the changing environment of financial services, strategic planning is a cornerstone for credit unions aiming to thrive amid competition, technology shifts, and member expectations.