You’re Paid to Be Dissatisfied; So Start Acting Like It
March 22, 2026
There’s a dangerous trap forming in credit union leadership today; and it doesn’t look like failure. It looks like success. Strong net worth. Solid ROA.
There’s a dangerous trap forming in credit union leadership today; and it doesn’t look like failure. It looks like success. Strong net worth. Solid ROA.
In boardrooms across the credit union industry, a familiar question appears on slides and dashboards: “Will we reach our goal by the target date?” The
Credit unions operate with purpose, intimacy, and local insight; advantages most financial institutions would pay dearly to replicate. Yet many still communicate on a slow,
October 6, 2012 is the day I stopped visiting a credit union branch. Not out of protest—out of progress. Remote deposit capture was my gateway.
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Credit unions don’t have a data problem. But, they may have a meaning problem. We measure everything—ROA, efficiency ratio, net worth, loan growth, deposit growth,
Artificial intelligence is everywhere in the financial services conversation. It’s the buzz in boardrooms, the centerpiece of technology investments, and the subject of more webinars
Artificial Intelligence (AI) has taken financial services by storm, and too many professionals are responding with anxiety instead of ambition. Let’s be direct: fear is
Credit unions often pride themselves on being thoughtful, member-centric, and deliberate. Those qualities matter. But in an operating environment where big banks scale faster, fintechs
Credit unions have long positioned themselves as the friendlier financial option. Personalized service, warm welcomes, and community connections remain hallmarks of the movement. But kindness