13 Years Branch-Free—and Why I Still Love the Branch
January 31, 2026
October 6, 2012 is the day I stopped visiting a credit union branch. Not out of protest—out of progress. Remote deposit capture was my gateway.
October 6, 2012 is the day I stopped visiting a credit union branch. Not out of protest—out of progress. Remote deposit capture was my gateway.
Credit unions don’t have a data problem. But, they may have a meaning problem. We measure everything—ROA, efficiency ratio, net worth, loan growth, deposit growth,
Let’s get one thing straight: the value credit unions deliver is not up for debate. While bankers groan about competition and regulators issue cautious forecasts,
Artificial intelligence isn’t lurking on the edge of the credit union world; it’s already shaping how we engage members, run operations, and think about the
By now, you’ve heard the hype. You’ve probably even experimented with ChatGPT or explored how AI can automate some back-office workflows. But let me be
It’s easy for leadership teams to assume service is strong—until they dig deeper and realize the member experience isn’t keeping pace with expectations or competition.
Alright, folks—normally, you’d hear from me, talking about high-performance results, strategy, and leadership in financial services. But let’s switch things up. Instead of another deep
In the rapidly evolving landscape of retail and financial services, artificial intelligence (AI) is no longer just a buzzword; it is a transformative tool shaping
“2 x 2 x 2 is 2 Long” by Jeff Rendel, Certified Speaking Professional “Thanks for your order, Jayne. We’ll send you an update when
“From KFC to CXO” by Jeff Rendel, Certified Speaking Professional One never knows from where the next credit union leader will emerge. He could be